BCGames takes the privacy of your personal data seriously. This document clearly explains what information we collect, how it is used, who it may be shared with, and your rights as a Malaysian member to control your own data. We are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core principles that underpin how bcgames handles every member's personal data with full accountability.
All bcgames member personal data and financial information is protected using 256-bit SSL encryption — the same technology used by Malaysia's major banks such as Maybank and CIMB. Data transmitted between your device and bcgames servers cannot be intercepted or read by any external party.
BCGames has never sold, rented, or traded member personal data to any third party for marketing or commercial purposes, and never will. Your data belongs to you and will not be used to benefit any other party without your explicit and informed consent.
The bcgames Privacy Policy is fully designed and implemented in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). As a platform operating for Malaysian users, bcgames complies with all local legal provisions relating to personal data protection.
Bcgames members have full rights to access, correct, delete, and export their personal data. You may also withdraw consent for any type of data processing at any time through your account settings or by contacting the bcgames support team directly.
The bcgames security team monitors all data processing activity 24 hours a day, 7 days a week. Any unauthorised access attempts, data breaches, or security incidents are automatically detected and immediate action is taken. Members will be notified within the stipulated timeframe should an incident involving their data occur.
BCGames retains members' personal data only for as long as necessary to fulfil the original purpose of collection or as required by Malaysian law. Data that is no longer needed is securely deleted in accordance with established procedures to ensure it cannot be recovered by any party.
A summary of the personal data categories that bcgames collects from members during registration and platform use.
Full name, date of birth, MyKad or passport number, address, and identity document images for the KYC process.
An active Malaysian phone number, email address, and e-wallet account used for deposits and withdrawals.
Deposit records via Touch 'n Go, GrabPay, DuitNow, FPX and others, withdrawal records, and full transaction history.
Sports betting history, casino game records, virtual sports, live matches, and overall platform activity.
IP address, device and browser type, operating system, login session times, and technical diagnostic data from the platform.
Pages visited, features used, time spent on the platform, and general navigation patterns within bcgames.
Records of interactions with the bcgames support team via live chat, email, and any feedback submitted.
Session cookies, preference cookies, and analytics cookies that help bcgames understand how members use the platform for improvement purposes.
This Privacy Policy is published by BCGames ("bcgames", "we", "platform") and applies to all users who register, browse, or use the services provided through the website https://bcgames-khelo.net and any associated mobile applications.
We recognise that personal data privacy is a fundamental right of every individual. As a platform operating exclusively for Malaysian users, bcgames is committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and all related legislation in force in this country.
By registering for or using the bcgames platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please contact us before continuing to use the platform.
This Privacy Policy should be read together with the bcgames Terms & Conditions. In the event of any conflict, this Privacy Policy shall prevail with respect to matters relating specifically to the processing of personal data.
BCGames collects information you voluntarily provide when interacting with the platform, including:
When you use the bcgames platform, we automatically collect certain technical information, including:
In certain circumstances, bcgames may receive information about you from legitimate third-party sources, such as identity verification service providers, Malaysia payment service providers, and fraud prevention agencies operating under applicable legal frameworks.
BCGames uses your personal data only for the following legitimate and stated purposes:
With your consent, bcgames may send you information about promotions, new bonuses, and platform updates via SMS, email, or app notifications. You may opt out of marketing communications at any time through your account settings or by contacting us directly.
BCGames does not sell, rent, trade, or disclose member personal data to third parties for their own marketing or commercial purposes. This is an absolute commitment that does not change regardless of any business circumstances.
BCGames may share your data with the following parties under limited circumstances and for specific purposes:
Important: All third parties with whom bcgames shares data are bound by strict data confidentiality agreements and are only permitted to use that data for the specific purposes designated by bcgames. They are not allowed to process your data for their own purposes.
BCGames implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, loss, damage, or disclosure.
While bcgames takes all reasonable steps to protect your data, no security system is 100% foolproof. You also have a responsibility to safeguard your account password and to never share your login credentials with anyone.
BCGames retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy or as required by Malaysian law.
Once the retention period expires, data is securely deleted using methods that ensure it cannot be recovered or reconstructed by any party.
Cookies are small text files stored on your device when you visit the bcgames platform. They help the platform remember your preferences, maintain your login session, and collect analytics information to help us understand how the platform is used.
| Cookie Type | Purpose | Duration | Can It Be Declined? |
|---|---|---|---|
| Essential Cookies | Core platform functions such as login and session security | Session only | No – mandatory |
| Preference Cookies | Saves your language preference, display settings, and personal configurations | 1 year | Yes |
| Analytics Cookies | Understanding usage patterns to improve the platform | 2 years | Yes |
| Security Cookies | Detecting and preventing fraudulent activity and unauthorised access | 30 days | No – mandatory |
You can manage and delete cookies through your browser settings. However, disabling or blocking essential cookies may affect the functionality of the bcgames platform and could prevent you from logging in or using certain features. For guidance on managing cookies in Chrome, Safari, or Firefox, please refer to the respective browser's help documentation.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by bcgames:
You have the right to request a copy of the personal data bcgames holds about you. Requests must be submitted in writing to support@bcgames-khelo.net, and bcgames will respond within 21 business days of receiving a complete request.
If you find that any personal data bcgames holds about you is inaccurate or out of date, you have the right to request an immediate correction. Most information can be corrected directly through your bcgames account settings. For corrections that require review, please contact the support team.
You may request the deletion of your personal data from bcgames systems. However, this right is not absolute — bcgames may need to retain certain data to fulfil its legal obligations in Malaysia, including anti-money laundering (AML) requirements and mandatory financial reporting.
You may request that bcgames provide your personal data in a machine-readable format (such as CSV or JSON) so that it can be transferred to another service provider of your choice, subject to applicable technical and legal requirements.
For data processing based on your consent (such as marketing communications), you may withdraw that consent at any time through your bcgames account settings or by emailing us. Withdrawing consent does not affect the validity of any processing carried out prior to withdrawal.
If you believe bcgames has violated your privacy rights, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital. BCGames encourages you to contact us first so that we may resolve any issues directly.
To exercise any of the above rights, please contact the BCGames Privacy Officer at support@bcgames-khelo.net stating the right you wish to exercise and sufficient identity verification information.
The bcgames platform is not designed for or directed at individuals under the age of 18. BCGames does not knowingly collect, store, or process personal data belonging to minors.
If you discover that a minor has registered an account on bcgames or has provided their personal data to the platform without valid guardian consent, please notify us immediately at support@bcgames-khelo.net. BCGames will take prompt action to delete the relevant data and terminate the account in question.
To Parents & Guardians: BCGames encourages you to use appropriate parental control software to prevent children from accessing online gambling platforms. If you need assistance, the bcgames support team is ready to help you with the available protection measures.
BCGames reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, new legal requirements, or improvements to how we protect your data.
When we make material changes to this Privacy Policy, we will:
Your continued use of the bcgames platform after any changes to the Privacy Policy take effect will be considered your acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account and request data deletion in accordance with the procedure set out in Section 8.
For any enquiries, complaints, or requests relating to this Privacy Policy or the processing of your personal data by bcgames, please contact our Privacy Officer through the following channels:
All privacy-related communications are handled with complete confidentiality by the bcgames team. You need not worry that making a data privacy enquiry will affect your bcgames account or services in any way.
In today's digital world, personal data is both valuable and sensitive. Every time you register on an online platform, you are entrusting it with your personal information — your name, phone number, financial details, and activity history. BCGames understands the weight of the trust you place in us when you choose to register and play on this platform. That is why protecting your personal data is not merely a legal obligation for us — it is a moral responsibility we take to heart.
Many Malaysian users have had negative experiences with online platforms that are opaque about how they handle personal data – whether it's data sold to marketers without the user's knowledge, data left poorly protected and exposed through security incidents, or data used for purposes the user never agreed to. Experiences like these have significantly eroded Malaysian users' trust in online platforms generally. BCGames exists to be a genuine alternative – a platform that truly respects its members' privacy.
From a technical standpoint, bcgames invests seriously in data security infrastructure. The 256-bit SSL encryption we employ means that information travelling between your device — whether an Android phone, iPhone, or laptop — and bcgames servers cannot be intercepted by any third party, even when you are using a public WiFi network. All sensitive data stored on our servers is also encrypted at rest using the same standards applied by Malaysia's leading financial institutions. This means that even in the event of any unauthorised attempt to access our database, the data retrieved would be unreadable without the appropriate encryption key.
Regarding the identity verification (KYC) process required for withdrawals at bcgames, we understand that sharing a copy of your MyKad or passport with any party can be a genuine concern. The bcgames KYC process is handled through a system that meets the highest industry security standards. Your KYC documents are used solely for identity verification as required by Malaysian law and for no other purpose. We do not retain your original documents after verification is complete — only a record that verification was successfully completed, along with the basic information needed for legal compliance.
Regarding payment information, please note that bcgames does not store your credit or debit card numbers directly. When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, the transaction is processed directly by the respective payment service provider using their own certified security infrastructure. BCGames only receives confirmation that a payment was successful — your full payment details remain with your payment service provider, not with bcgames.
Let us be unequivocal on this point: BCGames has never sold and will never sell member personal data to advertisers, marketing companies, or any other commercial party. This is not simply a policy that can shift with business decisions — it is a foundational commitment that reflects the core values of bcgames. We believe that members who entrust us with their data should never be treated as a commodity for commercial gain. The bcgames business model is to provide a quality entertainment platform — not to monetise user profiles.
For members who want a detailed picture of what data bcgames holds about them, the easiest way is to contact the bcgames support team via live chat or email at support@bcgames-khelo.net and submit a Subject Access Request. BCGames will provide a full data report within 21 business days. This is your right under Malaysia's Personal Data Protection Act 2010, and bcgames fully respects and facilitates the exercise of this right.
Ultimately, data privacy is a shared responsibility. BCGames does our part by protecting your data with the best available technology and procedures. You also play an important role — make sure your bcgames account password is strong and unique, enable two-factor authentication (2FA) in your account settings, never share your login credentials with anyone, and always log out of the platform after each session, especially when using a shared device. Together, we can keep your account and data safe at bcgames.
The BCGames Privacy Officer is available to answer any questions about how we handle your personal data. Reach us via live chat or email — we are committed to responding within 5 business days.
For users aged 18 and above only. Terms and conditions apply. Play responsibly.